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Terms

Standard terms and conditions applicable to bookings for 2025

On payment of the deposit, you agree to abide by a small number of terms and conditions.

1.Only the agreed number of guests can stay in the accommodation. This is very important as all guests must be registered with the local tourist board (this will be done on your behalf). The proprietor of your accommodation must pay local taxes according to the number of guests staying, and if this is breached in anyway, they will incur large financial penalties. Checks are made.

2.  Passports will NOT be held by reception for the duration of your stay. Please submit all guest passports at check-in for registration purposes only.

3. A credit card must be presented on check-in for a holding deposit to be taken to the value of 100 euro. This will only be used in the case of damages to your accommodation or inventory in your accommodation or unauthorised late check-out.  The cost of any damage caused to the property / furniture / mattresses must be paid to the reception, prior to your departure. A full list of the value of the inventory can be found in your accommodation and on the reception. Accommodation is checked for any damage prior to departure and any costs incurred must be paid prior to departure at the reception. Deposit will be returned back to the account 1-3 weeks after the check-out.

4. Towels / bed linen / pillows are not to be removed from the apartment. Please bring your own beach towels with you.

5. Please respect the hours of 00:00 - 07:00 and not play loud music at your accommodation. If you want to be loud during this period come to one of our stages or after-parties if you are staying during an event.

6. Please consider the environment and turn off air conditioning and lights when not in your accommodation.

7. Check in is from 14:00 (we will try best to accommodate earlier check-in if needed). Check-out is at 10:00am. If you require a later check-out please ask at reception if this will be possible. Unauthorised late check-outs that have not been pre-arranged cause problems as we are unable to have the accommodation prepared for the next guests arriving. A late check-out after 10:00 hours will incur a cost of 60 euro. A late check-out after 14:00 hours will be charged at the daily rate as an additional day

8. Before you check out, please ensure that your accommodation is left in a “reasonable” state and at a “minimum standard”. We do not expect accommodation to be cleaned by guests prior to departure, but we do expect: beds to be in the position as when you entered the accommodation / sofas and chairs to be left in the rooms as when you entered the accommodation / bedside lamps to be positioned correctly / indoor furniture to be indoors / outdoor furniture to be outdoors / cups, plates, etc to be washed up / rubbish to be left in rubbish bags. We have to state this as historically some guests have departed their accommodation and left it in a terrible state, which is not only disrespectful to staff but also increase the work load of housekeeping. Their expectation is to clean the accommodation, change bedlinen and prepare for the following guests arrival. Thankfully, most guests are respectful, but those that are not will incur a fee for additional cleaning at a cost of 100 euro.

9. Tourist tax is included in the price of the accommodation.

10. Tickets for your event are not included in the accommodation price unless specified at the time of booking and must be purchased separately.

11. No vehicle are to be brought onto the festival site but there is a big car park 200m from the site and it is free of charge.

12. Drinks are not to be brought onto the grounds, with the exception of one bottle of duty free (in original duty free packaging) per person when you arrive. Onsite guests will receive a special wristband to allow them to purchase drinks from the onsite shop to take back to their apartments / tents. Food can be brought onto back to your apartment / tent for bearers of an onsite wristband.

13. All payments will be affected in EURO.

14. Please be advised that if you have booked onsite accommodation, we are unable to accept noise complaints, as all accommodations at The Garden are in close proximity to the stages.

15. Given that our resort is situated in a natural environment and all accommodations are enveloped by trees and vegetation, it is possible for some local wildlife to approach the accommodations.

 

Cancellation terms: 


If your reservation is cancelled more than 10 weeks prior to arrival date then we will refund 90% of the paid deposit. If the reservation is cancelled less than 10 weeks prior to the arrival date then we will do our best to re-let the apartment & refund 90% if this is achieved.

There is no right to the return of any payments made after the payment of balance, but in the event of cancellation (no less than 14 days prior to arrival date) we shall endeavour to re-let the accommodation & refund the balance payment (50% of the booking amount) to you.

Guest no-show on the arrival date will be considered as cancelled booking. 

Covid 19:
In the case that the State of Croatia closes their border due to Covid 19 to other specified countries, then a full refund will be given for accommodation. We reserve the right to not invoke this clause until 7 days prior to your arrival date. In the case that an event cancels, stating Covid 19 as the reason for cancellation,  but that  the State of Croatia allows travel to Croatia then refunds for accommodation will not be applicable and your booking will remain valid and you will be able to stay at The Garden Resort.

Force majeure: 
We will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond our control, including but not limited to acts of terrorism, acts, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

 

HRVATSKI:

Ostatak treba biti plaćen 10 tjedana prije vašeg dolaska. 

Ako se ostatak ne plati u roku od 7 dana od trenutka kada vas podsjetimo, rezervacija će se smatrati otkazanom i apartman će se vratiti u daljnju prodaju.

Prilikom plaćanja depozita pristajete na naše uvjete:

1. Ulaznice za vaš događaj nisu uključene u cijenu stana ili kampa, osim ako nije naznačeno u vrijeme rezervacije i moraju se kupiti zasebno kao dodatak ili na drugoj platformi. Imajte na umu da ako boravite na festivalskom prostoru, morate imati festivalsku ulaznicu.

2. Ako putujete automobilom, osiguran je veliki besplatni parking 200m od mjesta festivala prema Tisnom. Rezervacije izvan festivalske sezone imaju besplatni parking u naselju.

3. Zabranjeno je paljenje vatre ili kuhanje u području kampa iz sigurnosnih razloga.

4. Piće se ne smije donositi na festivalski prostor. Gosti koji spavaju unuatr festivalskog prostora dobit će posebnu narukvicu koja će im omogućiti kupnju pića u trgovini unutar prostora. Hranu možete nositi u vaš apartman / šator ukoliko imate narukvicu za festivalski smještaj.

5. Vi ste odgovorni za svoje dragocjenosti. Putovnice se čuvaju na recepciji prilikom prijave sve do odlaska.

6. Zabranjeno je puštanje glazbe na festivalskom prostoru i u smještajnim jedinicama nakon završetka festivalskog programa. Moguće je da će određena jutra biti održavane tonske probe.

7. Ručnici / posteljina / jastuci se ne smiju iznositi iz apartmana. Molimo ponesite sa sobom vlastite ručnike za plažu.

8. Razmislite o okolišu i isključite klima uređaj kada niste u apartmanu.

9. Gosti su dužni napustiti smještaj u stanju u kojem su ga pronašli i osigurati da se sve smeće očisti.

10. Prijava se vrši od 14:00 sati (nastojat ćemo Vas smjestiti ranije ako je moguće). Odjava je u 10:00 sati - ako trebate kasniju odjavu, molimo vas da najavite na recepciji prilikom preuzimanja ključeva. Apartmani se provjeravaju za štetu prije polaska i svi troškovi moraju biti plaćeni prije odjave na recepciji. U apartmanu je prikazan cjenik inventara apartmana.

Po prijavi, vašu karticu ćemo pred-autorizirati na iznos od 100,00 eur. Ako nakon odlaska sve bude u redu sa smještajem, iznos vam se vraća.

Uvjeti otkazivanja :

Ako se smještaj otkaže više od 10 tjedana prije datuma dolaska, vraćamo vam 90% uplaćenog depozita (prva uplata). Ako je rezervacija otkazana manje od 10 tjedana prije datuma dolaska, mi ćemo se potruditi da ponovno prodamo apartman i vratimo 50% (tj.drugi dio uplate) ako se to postigne. Ne postoji pravo na povrat novca nakon uplate drugog dijela iznosa, ali u slučaju otkaza (ne manje od 14 dana prije datuma dolaska) nastojat ćemo ponovno prodati smještaj i vratiti 50% iznosa ukoliko uspijemo u tome.

Viša sila:

Nećemo biti odgovorni za bilo kakvu nezgodu, ozljedu, kašnjenje, oštećenje imovine ili osobni gubitak za vas ili one koji putuju s vama u vezi s bilo kakvim smještajem, prijevozom ili drugim putničkim uslugama koje proizlaze izravno ili neizravno uključujući, ali ne ograničavajući se na, teroristička djela, , državne udare, krađu, kašnjenje, otkazivanje, građanske nerede, katastrofe, vladine propise ili promjene u rasporedu.

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